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The Alcove Terms of Sale & Store Policies

It is our intention to provide the best service and products possible and if for any reason you are not satisfied with the item received please call us at 1-800-438-9527 for an authorization number for a return.

Sorry, no returns will be accepted without an authorization number on the outside of the package.

Returned merchandise must be received by us in it's original packaging and condition within 10 business days. Refunds or store credit will be issued based on arrangements made. A reasonable re-stocking fee will be charged for orders returned for other than damaged product reasons.


Items ordered that have not yet been released by the artist or manufacturer will be reserved for you via credit card or check down payment and will be shipped as soon as we receive it.

   Deposits & Layaways
If arrangements have been made for layaway, the items ordered will be held in our layaway department until paid in full. We will notify you when items are shipped.

Deposits and layaway payments are non-refundable.

Layaway and special orders must be arranged by phone.

   Custom Orders
Custom orders will require one half down payment with balance due upon shipment unless other arrangements are made.

   Typographical Errors
While we make every effort to insure the accuracy of all information and prices on our web site, we are not responsible for typographical errors.

Most orders are shipped within 48 hours. We will notify you by e-mail if your order will take longer. Out of necessity, some items (such as limited edition dolls) are sometimes shown on the site before they are produced.

For returns and exchanges of products, shipping and handling fees will not be refunded.

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